Refund Policy

Refund & Cancellation Policy

At Sasha Fit Lifestyle, I want every client to feel comfortable and confident when booking. Please read the following policy before purchasing a session or package.

Bookings and payments

Payment is required at the time of booking. Once payment has been made, your appointment or package is reserved for you.

Cancellations and rearranging appointments

If you need to cancel or rearrange an appointment, please provide at least 24 hours’ notice.

Cancellations made with at least 24 hours’ notice may be rearranged, subject to availability.
Cancellations made with less than 24 hours’ notice may be charged in full.
Missed appointments and no-shows are non-refundable and may be charged in full.

If you are unwell, please contact me as soon as possible. I will always try to be understanding and help where I can.

Packages and introductory offers

All sessions included in a package must be booked and used within the stated validity period. Unused sessions cannot normally be refunded or transferred once the package has started.

Opening-month offers are available for the first 20 bookings only and must be booked during October 2026. Sessions must be arranged in advance and are subject to available appointment times.

Refunds

If you change your mind about a purchase, please contact me as soon as possible. Refunds will be considered in line with applicable UK consumer law and the circumstances of the booking.

Refunds are not normally available for missed appointments, late cancellations or unused sessions where the stated package terms have been accepted.

Changes or cancellations by Sasha Fit Lifestyle

If I need to cancel or rearrange your appointment, I will offer you an alternative appointment wherever possible. If an alternative cannot be arranged, you may request a refund for the affected session.

Contact

If you have any questions about this policy, please contact Sasha Fit Lifestyle before booking.